Refund policy

Your satisfaction is our primary commitment. If a product does not fully meet your expectations, you have the right to request a return under the terms detailed below, designed to guarantee a smooth and worry-free shopping experience.

1. Withdrawal Period

You have a period of 14 days from the receipt of your order to notify us of your intention to return one or more items. Following this notification, you have an additional 14 days to return the merchandise to us.

2. Return Eligibility Criteria

In order for a return to be accepted and refunded, the following conditions must be strictly observed:

• Items must be in pristine, unused, and fully resalable condition.
• Products must have been neither opened, tested, nor sampled.
• They must be returned in their intact original manufacturer packaging, with all labels and safety seals perfectly intact.
• Goods must be securely packaged in a sturdy shipping box to avoid any transit damage. FANTSYKA assumes no liability for goods damaged during return shipment.

3. Non-Returnable Items (Hygiene & Safety Regulations)

4. Return Procedure

To initiate a return, please proceed as follows:

1. Verify that the items meet all eligibility criteria outlined above.
2. Contact our customer support team at contact+shop@fantsyka.ch specifying your order number to register your return.
3. Carefully pack your parcel and include the original invoice or delivery slip inside.
4. Ship your parcel to the following address:

5. Return Shipping Costs & Refunds

• Return shipping fees: Postage costs for returning goods are borne by the customer, unless the item received was defective upon arrival or a shipping error occurred on our part.
• Tracked shipping: We strongly advise using a tracked or registered postal service (Swiss PostPac) and retaining proof of mailing. FANTSYKA cannot be held responsible for parcels lost in transit.
• Reimbursement of initial delivery fees: In the event of a full return of the entire order, we will refund the total amount paid, including standard initial delivery charges. (Additional surcharges for express delivery are non-refundable).
• Processing timeframe: Upon receipt and inspection of the goods at our Institute, refunds are processed within 5 to 10 business days via the original payment method used during checkout.